Refund policy

Last updated: 12 August 2026

We do not accept refunds or returns for change of mind or selection error, due to the nature of our products.

When a Refund Is Possible

We may be able to provide you with a refund if your order has not been processed, and we've been able to successfully request a cancellation of your order.

If your order has been processed, is currently in transit, or has been delivered, we are unable to provide a refund (exception of where we are required by law).

When a Return Is Accepted

We will accept returns only if the below condition is met and can be proven: if the goods are faulty, have been wrongly described, are different to the product purchased on the website, or don't do what they are supposed to do.

If this condition is met, you can choose between a refund or exchange (to the same value).

How to Request a Return

Please contact us as soon as possible after you notice the problem at hello@uh-oh.au. Include your name, order number, date of purchase, the product batch number (if faulty), the items affected, the reason, and a photo if you can. We’ll reply with next steps.

Your Rights Under Australian Consumer Law

Nothing in this policy limits any rights you have under the Australian Consumer Law that cannot be lawfully excluded, including your entitlement to a remedy for a major failure.

Contact Us

Questions about returns or refunds? Reach us at hello@uh-oh.au.