Everything you need to know about getting your Uh-oh! from us to you — and back again, if you ever need to.

Processing Time

All Uh-oh! orders are processed within 1–3 business days (Mon–Fri, excluding public holidays). You'll get a confirmation email with tracking info once your order ships.

Shipping Rates & Delivery

We ship Australia-wide. Free standard shipping on orders $65+ — orders under $65 ship for a flat rate. Standard: 3–6 business days metro, 5–10 regional. Need it sooner? Express (1–3 business days metro, 2–5 regional) is available at checkout.

International Shipping

At this time, we ship within Australia only. Sign up to our newsletter to be first to know when international shipping becomes available.

Order Tracking

Once your order ships, you'll receive a tracking link via email so you can follow your delivery every step of the way.

When a Refund Is Possible

We may be able to refund you if your order hasn't been processed yet and we've successfully cancelled it. Once an order has been processed, is in transit, or delivered, we're unable to provide a refund (exception of where we are required by law).

When a Return Is Accepted

We will accept returns only if the goods are faulty, have been wrongly described, are different to the product purchased on the website, or don't do what they are supposed to do. If this condition is met, you can choose between a refund or exchange (to the same value).

How to Request a Return

Notify us of your reason and intention to return within a reasonable timeframe (7 days) by emailing hello@uh-oh.au with your name, date of purchase, order number, an image (if faulty) and the reason for the return.

Your Rights Under Australian Consumer Law

Nothing in this policy limits any rights you have under the Australian Consumer Law that cannot be lawfully excluded, including your entitlement to a remedy for a major failure.
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